Welcome!

Shipping

Upon placing an online order, you will receive a copy of your order via e-mail. Orders will usually be shipped out within 48 hours not including weekends or holidays.

Large items like all canoes, kayaks and SUP's that we ship will be at a fixed rate set by us. All other ship rates will have rates set by Canada Post, FedEx and UPS in real time. Tracking numbers will also be sent for you to track your package. Shipping options will take approximately 3 to 10 business days to arrive but are the reasonability of the carrier once they leave our store.

Over-sized and over-weight items will be shipped using the "Fixed Rate" option and this is only available in major cities. Please contact us if shipping is not available in your area.

Can't find what you are looking for?

With new products arriving weekly, often there are even more items in our store than we have online. If you do not see what you are looking for on this website, call and talk to our knowledgeable staff about what you are looking for. We can be reached at 416-255-6905.

Return, Cancellation and Exchange Policy

Before returning, call us for a return authorization number at 416-255-6905 or email at info@completepaddler.ca

Purchases (except for sale items, special orders, and boats and boards that have been shipped) are returnable within 14 days.

Returns must include original packaging and receipt and cannot be returned used, dirty, not in the original packaging or without tags. Items must be in new condition.

Returned items must be shipped prepaid at your expense following the instructions provided by us.

Pick-up In Store

Upon placing an online order, you will receive a copy of your order via e-mail. Orders need to be packed and confirmed by our staff prior to pick-up. When your order is ready to be picked up you will receive an email stating so. This will usually occur within 24 to 48 hours not including weekends or holidays.

Items selected for pick-up in store are subject to Ontario taxes.

Pick-up in store orders must present a valid photo ID matching the name and address on the order.

Pick-up in store orders must be picked up within 4 weeks of “Ready for Pick-up” notification. Orders not picked up within this time frame will be subject to additional storage and possible cancellation.

Special Orders

We offer many of the top brands for all aspects of paddling. If you do not see the product you are looking for on this site, please call or email the store as not all products are posted online. If you are looking for a product from a manufacturer that we deal with, we are more than happy to order it for you. Special order items may have additional freight costs to bring it in. We may have a similar item from another manufacturer that will meet your requirements. Call and let’s discuss.

All special order products must be paid in full at the time of order and are non-refundable once the item has been ordered by us.

Payment and Pricing

Our online store accepts Visa , MasterCard, Debit/Visa or Debit/MasterCard. All pricing and payments are in Canadian dollars. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. U.S. customers will notice exchange rate adjustments made by their banks using current exchange rates. The Complete Paddler cannot tell you what your bank adjustment rates will be in U.S dollars.

Taxes

Applicable taxes will be applied to your order based on the province or territory it is being shipped to.

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada for non-North American made products may be subject to import duties, and brokerage fees, which are levied once the package reaches its destination. These fees are collected by the carrier or Brokerage Company. We are unable to give estimates for these fees. Please contact your local customs office for more information.

 Warranties

We are confident in all of the products we sell, but sometimes there are manufacturing issues.  If you purchase a product from us and it fails, please contact us and we will happily walk through the warranty process with you. Manufacturer’s warranty terms and periods vary, we encourage you to check the manufacturers site to get the most up to date warranty details. Many manufacturers now have easy to use warranty forms on their sites and prefer to hear directly from customers who are experiencing issues. If you are stuck or have questions, we are happy to help! In order to help process a warranty claim we will need a copy of your receipt, images of the issue, and a brief description of the issue and how/when it was first discovered. We honor all manufacturers warranties. If you feel you have a warranty problem please contact us at 416-255-6905. All manufacturers require that you have your original receipt, so please have that in hand when you call. Any products being warrantied must be clean and dry when returned. With warranties all shipping costs are the responsibility of the customer (in some cases where the manufacturer takes on that cost), please contact us with any questions we are happy to help.